Customer Service

Contact us

Please feel free to contact us if you have any queries or questions on products, delivery or just need some technical advice.

Our office is open Mon-Fri, 8am-10pm.

Contact us via telephone; 01786 357252, e-mail; and we will get back to you at the soonest convenient. 

Shipping & Delivery

We believe in making it as easy as possible for you to know what the final cost of your order. We offer FREE delivery on most of our products with a few expectations (visit our delivery page). For delivery to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, Jersey, Guernsey or the Republic of Ireland please contact us on (44) 1786 357252 for details of charges and lead times, or visit our delivery page for additional information. 

Privacy & Security

Our privacy policy sets out how YARD Direct uses and protects any information that you give us when you use this website. YARD Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. YARD Direct may change this policy from time to time by updating your page which you can find here. You should check this page from time to time to ensure that you are happy with any changes. 

Returns & Replacements

While YARD aims to make your selecting and buying of roof window and associated products an easy experience, we understand that you may have a problem, order the wrong products or change your mind. Where possible, we will try to accommodate your return to make it as painless as possible. To understand our returns policy in detail follow the link here


Ordering from YARD Direct is simple, fast and easy. If you know what you're looking for, you can purchase our products through adding selected items to your shopping cart and completing the simple checkout process with your details. 

We are also open for advice and help with your journey throughout the week (Mon-Fri, 8am-10pm), whether that be getting a quote, or finding the right product for your project. We welcome anyone to contact us via telephone: 01786 357252, e-mail:, LIVE CHAT or leave us a message on our contact page here. We look forward to hearing from you!

We can assure that all information we collect remains confidential and only used in accordance to our privacy policy, which you can view here

Payment, Pricing & Promotions

At YARD Direct we offer a secure shopping experience when you purchase our products either through our checkout portal or via telephone. Once payment is received, your purchase will be scheduled to be completed and you will receive an email to that effect. 

We always offer best price guarantee, and can offer discounts if buying in bulk. Purchasing VELUX products also have their benefits, whether you're a customer, builder or homeowner you can receive a monetary vouchers all year round for top-named brands like Tesco, M&S and Adidas etc, just check out our VELUX Rewards page on our website to find out more. 

We accept payments from all methods, including Debit and Credit cards (VISA, Mastercard, American Express, etc), PayPal and Bank transfer. 

We offer a 10 year warranty on all products, VELUX or YARD own brands, as long as they have been installed per instruction. We strongly advice you inspect goods prior to signing delivery. If you do discover that a product is damaged on delivery, you must sign the delivery note as "Damaged" and contact us as soon as possible. If you later find there is damage to the product after you have signed as received in good condition, you have 10 days from delivery to notify us, after which no exchange ca be made. It is important that all items are checked for damage prior to install. If damaged products are installed we will not replace them unless it is manufacturing fault. Please find our returns and replacement policy for further information.

Viewing Orders 

If you have any queries about your order or delivery status please feel free to give us a call on 01786 357252

Updating Account Information

If you have any questions about your account or wish to update your information please contact us via telephone; 01786 357252