Returns

At YARD, we aim to make selecting and purchasing your roof windows and related products as simple and hassle-free as possible. However, we understand that occasionally you may change your mind, order the wrong item, or encounter an issue.

Wherever possible, we will do our best to accommodate your return and make the process as smooth as we can.

Below, you'll find our guidlines for cancelling an order or returning goods.

Order Cancellations

You have the right to cancel your order at any time before it has been dispatched.

We typically process and dispatch orders within 24 hours of placement. If you wish to cancel, please contact us by phone or email within this timeframe, and we will confirm whether the cancellation was successful.

As long as the order is cancelled before dispatch, you will receive a full refund. 

Please note: If your order is not cancelled before dispatch, it may be subject to returns fees. These fees vary by brand and are outlined further down this page.

Returns Policy for Unwanted Goods

If you wish to return unwanted goods, you are responsible for ensuring that the items are:

  • Securely Packaged to prevent damage in transit
  • In the same condition as when they were delivered to you

We receommend taking photos of the items and packaging before collection as proof of their condition. This can help resolve any issues if damage occurs during return transit.

As long as the items arrive back in good condition, we will issue a full refund.

Important Notes:

  • Damaged Packaging: If items are returned with damaged or inadequate packaging, we reserve the right to refuse the return or apply a re-boxing fee. This fee will vary dpending on the type and size of the product(s).
  • Opened Boxes: We do not accept returns for items that have been opened. Please double-check all sizes and flashing types before openig boxes. All information needed to verify that the products are correct is clearly printed on the outside of the boxes, so there is no need to open them. If you have any doubts or questions about the items received, please contact us on 01786 357252 before opening the boxes.
  • Return Shipping: If you are unable to return the goods yourself, we can arrange collection. A collection charge will apply and is based on th number of items, total weight, and manufacturer. We will require images of all items in their current condition prior to the return being booked on. 

Manufacturer-Specefic Return Fees:

VELUX

  • £36.00 re-stocking fee per item
  • £60.00 collection fee (direct from site)
  • For larger products, the collection fee will increase to £120.00
  • Blinds can be returned with a collection fee of £6.00. The red security clip must still be atatched to the blinds for them to be eligable for return.

KEYLITE

  • A 25% restocking fee and will only be credited if it’s in a resalable condition.
  • Blinds returns have a restocking fee- A £10 collection fee +VAT and £7.50 +VAT restocking charge per manual blind and £30 +VAT per solar/electric is required which will be deducted from your refund

YARDLITE

  • 30% re-stocking fee per item. 

FAKRO

  • 35% returns fee
  • £35.00 re-boxing fee per item

DAKEA

  • 30% restocking fee on all products.

OTHER SUPPLIERS

  • Please contact us for return terms specific to other brands.

Return Deadline & Refund Timing:

  • We do not accept returns more than 30 days after purchase date.
  • Refunds will be processed within 14 days of receiving the returned goods.

Bespoke Products

Please note your right to cancel or return does not apply to bespoke or made-to-order products. The following items are considered bespoke and are non-refundable unless they are faulty or damaged in transit:

  • YARDLITE Flat Roof Rooflights
  • VARIO Rooflights
  • Atlas Lanterns & Flat Glass Rooflights
  • Korniche Lanterns
  • Bi-Fold & Sliding Doors
  • UPVC Vertical Slider or Casement Windows
  • Special Order VELUX, Fakro or Keylite Roof Windows
  • Fakro Blinds

This policy does not apply if the product has a manufacturer's defect or has been damaged in transit. In such cases, we will provide an identical replacement.

For more details on how to handle faulty items, please refer to our Faulty Goods section below.

Faulty Goods

This does not affect your usual consumer rights under the Sale of Goods Act , including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty, don’t do what they’re supposed to do or don’t match the description.  In this case, you are entitled to a full refund or a replacement. 

For goods that have been delivered damaged please check the Damaged Goods section of our Delivery policy.

What You Need to Do

If you intend to cancel or return your order, please notify or team as soon as possible so we can begin processing it with out delay.

You can contact us through any of the following methods:

We're here to help and will guide you through the cancellation or returns process promptly.

!